Legal
Privacy Policy
How RENAWO Renovations collects, uses and protects the personal information you share through our website.
Last updated: October 21, 2026
This Privacy Policy explains how RENAWO Renovations (“RENAWO”, “we”, “us”) collects, uses and protects personal information when you visit renawo.com or contact us through the website. We aim to keep this policy clear and practical. If anything is unclear, please contact us.
Information We Collect
We collect personal information that you choose to provide when you fill out our quote request or contact forms. Depending on the form, this may include:
- Your name, email address and phone number
- The location of your property (for example, the city or area)
- Details about your project, such as the type of renovation and a description of what you have in mind
- Your approximate budget range and preferred timeframe
- Your preferred method of contact
- Your consent to be contacted about your inquiry
Please avoid including sensitive information in form messages that we do not need to respond to your inquiry.
Like most websites, our hosting environment may also automatically record basic technical information when you visit, such as your IP address, browser type, device type and the pages you view. This information is used to keep the website secure and working properly.
How We Use Your Information
We use the personal information you provide to:
- Respond to your questions and quote requests
- Contact you using your preferred method to discuss your project
- Arrange consultations or site visits and prepare estimates or proposals
- Keep a record of our communication with you
- Maintain, secure and improve our website
We only use your information for the purposes described here, or for other purposes we explain to you and that you agree to, or as required or permitted by law.
Consent
By submitting a form on our website, you consent to us collecting and using the information you provide to respond to your inquiry. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. If you withdraw consent, we may not be able to continue helping with your project.
How Your Information Is Stored
Information submitted through our forms is stored in the website’s form management system, which is located on our website hosting service. We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access, use or disclosure. No website or method of transmission is completely secure, but we take care to limit access to the people who need it to respond to your inquiry.
We Do Not Sell Your Personal Information
We do not sell, rent or trade your personal information to anyone.
Service Providers
We rely on trusted third-party service providers to operate our business and website, such as our website hosting provider. These providers may process personal information on our behalf only as needed to provide their services to us. Some service providers may store or process information outside of Ontario or Canada, in which case it may be subject to the laws of those jurisdictions.
We may also disclose personal information if required by law, or to protect our rights, property or safety, or that of others.
Cookies
Our website may use essential cookies and similar technologies that are needed for the site to function properly and securely, for example to remember settings or protect forms from spam. Some features may also collect basic, aggregated information about how visitors use the site so that we can improve it. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Third-Party Links
Our website may link to other websites, such as municipal building departments. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
How Long We Keep Information
We keep personal information only as long as it is needed for the purposes described in this policy, such as responding to your inquiry, carrying out a project or meeting legal, accounting or record-keeping obligations. When information is no longer needed, we take reasonable steps to delete it or make it anonymous.
Accessing and Correcting Your Information
You may ask to see the personal information we hold about you, ask how it has been used, or ask us to correct information that is inaccurate or incomplete. To make a request, please contact us. We may need to verify your identity before responding, and we will respond within a reasonable time and as required by applicable law.
Our Privacy Commitment Under Canadian Law
We handle personal information in keeping with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law for private-sector organizations, and other applicable privacy laws. If you have a concern about how we handle your information, please contact us first so we can try to resolve it. You also have the right to contact the Office of the Privacy Commissioner of Canada.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please reach out through our contact page.
Questions About Your Privacy?
If you would like to access or correct your information, withdraw consent or ask about how we handle personal information, please reach out through our contact page.